Play Smart.
Responsible Gaming at vb89

1 What Is Responsible Gaming?

Responsible gaming is the principle that gambling should remain a form of entertainment — one that players engage in voluntarily, within their financial means, and with a clear understanding of the risks involved. At vb89, we are committed to fostering a gaming culture where every player across Bangladesh can enjoy cricket betting, live casino games, slots, and our full suite of products without placing their financial wellbeing or personal relationships at risk.

Unlike many leisure activities, gambling carries an inherent element of financial risk and an element of randomness that is independent of skill or strategy. Every bet placed on a vb89 game, whether it is a slot spin, a cricket match wager, or a live casino round, has an outcome determined by a certified random number generator (RNG) or a real-world event result. This means that losses are always possible and, over the long term, the house edge means that gambling should never be treated as a reliable source of income.

The vb89 responsible gaming framework is built on four pillars: Prevention (age verification, player education), Protection (deposit limits, loss limits, time-out, self-exclusion), Early Intervention (behavioural monitoring, proactive outreach), and Support (access to professional help resources and our internal welfare team). Together, these pillars ensure that every player on the vb89 platform has both the information and the practical tools to make informed decisions about their play.

vb89 strongly encourages all players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, and across Bangladesh to familiarise themselves with the tools described on this page. Knowing how to use these tools before a problem arises is far more effective than trying to manage a crisis after one develops. Responsible gaming is a shared responsibility — vb89 provides the tools, but it is equally important that players engage with them actively and honestly.

2 Warning Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. Many players who develop a gambling problem are initially unaware that their behaviour has shifted from recreational play into something more harmful. The following warning signs are widely recognised by gambling welfare organisations as indicators that gambling may be becoming a problem. Recognising these signs early is the first and most important step toward seeking help.

3 Player Protection Tools

vb89 provides a comprehensive set of player protection tools directly within your account dashboard. These tools are available to every registered player at no cost and can be activated at any time without requiring approval from our support team. The following tools form the core of vb89's player protection suite.

4 Deposit Limits & Spending Controls

Deposit limits are one of the most effective tools for maintaining control over your gambling spend. By setting a hard cap on how much you can load into your vb89 account within a defined period, you remove the possibility of impulsively depositing more money during a losing session or a high-adrenaline cricket betting run. vb89 supports three limit periods: daily (resets at midnight Bangladesh Standard Time), weekly (resets Monday 00:00 BST), and monthly (resets on the 1st of each calendar month).

How Deposit Limits Work

When you set a deposit limit, the system will block any deposit attempt that would cause your cumulative deposits within that period to exceed your chosen threshold. For example, if you set a weekly limit of ৳5,000 and have already deposited ৳3,500 via bKash this week, any further deposit attempt above ৳1,500 will be declined automatically — even if your bKash wallet has sufficient funds. The limit applies across all payment methods simultaneously, including Nagad, Rocket, Upay, and bank transfers.

Changing Your Limits

You may adjust your deposit limits at any time from within your account settings. However, vb89 applies an asymmetric change policy to protect you from impulsive decisions:

• Reducing a limit takes effect immediately, with no waiting period. If you decide to lower your weekly cap from ৳10,000 to ৳3,000, the new lower limit is active the moment you confirm the change.
• Increasing a limit does not take effect immediately. A mandatory 24-hour cooling-off period is applied before the higher limit becomes active. This pause is intentional — it gives you time to reconsider the decision and ensures that limit increases are deliberate rather than reactive.
• Removing a limit entirely follows the same 24-hour cooling-off rule as a limit increase.

Loss Limits and Wager Limits

Beyond deposit caps, vb89 also offers loss limits (the maximum net loss you can sustain in a period before further play is paused) and, on selected game types, wager limits that cap the maximum stake per individual bet. If you would like to activate loss limits or wager limits and cannot locate them in your account settings, contact our support team at [email protected] with the subject "Spending Controls" and we will configure them for your account immediately.

5 Self-Exclusion & Time-Out

There are moments when the most responsible decision is to step away from gambling entirely. vb89 offers two distinct mechanisms for this: a short-term Time-Out for players who need a brief pause, and a more substantial Self-Exclusion programme for players who need a longer break or wish to end their gambling activity permanently.

Time-Out (Short Break)

A Time-Out is a temporary account suspension that can be activated instantly from within your account settings. During a Time-Out, your account is locked — you cannot log in, place bets, or make deposits. Available Time-Out periods are:

• 24 hours — ideal if you have had a frustrating session and want to avoid returning while emotionally charged.
• 7 days — a week-long reset that interrupts a pattern of daily play and creates helpful distance.
• 30 days — a full calendar month away from the platform, recommended if you have noticed behavioural warning signs.

A Time-Out period cannot be shortened once it has been activated. Once the period expires, your account automatically becomes accessible again. You will not receive any promotional messages during your Time-Out.

Self-Exclusion

Self-Exclusion is a more serious commitment designed for players who believe their gambling has become, or is at risk of becoming, harmful. Available Self-Exclusion periods are:

• 6 months
• 1 year
• 2 years
• Permanent exclusion (account closed, cannot be reopened)

Once a Self-Exclusion is activated, it cannot be reversed or shortened before the chosen period has fully elapsed. All marketing communications to the excluded account will be cancelled immediately. Any remaining funds in your account balance at the time of exclusion will be held securely and returned to you via your last used payment method (bKash, Nagad, Rocket, or bank account) within 5 business days of your exclusion request.

Requesting Self-Exclusion via Support

If you are unable to activate Self-Exclusion through your account settings for any reason, email our support team at [email protected] with the subject line "Self-Exclusion Request". Include your registered email address and your chosen exclusion period. Our team will process the exclusion manually within 24 hours of receiving your request and will send you a confirmation email once the exclusion is active.

6 Self-Assessment Questionnaire

The following questions are adapted from widely used responsible gaming self-assessment tools. Read each question honestly and reflect on your behaviour over the past 12 months. If you answer "yes" to three or more questions, we strongly recommend activating a Time-Out or Self-Exclusion and reaching out to our support team or a professional counselling service.

7 Age Restriction & Verification

vb89 implements a multi-layered age verification framework to prevent underage individuals from accessing our services. This framework includes the following controls:

• Date of Birth Declaration: Every new player must declare their date of birth during registration. Our system automatically blocks any account creation attempt where the declared date of birth indicates the applicant is under 18 years of age.
• KYC Document Verification: As part of our standard Know Your Customer process, players are required to submit valid government-issued photo identification — such as a Bangladesh National Identity Card (NID), passport, or driving licence — before their account is fully verified and before any withdrawal can be processed. Our verification team manually checks that the document confirms the player is 18 or older.
• Payment Method Age Confirmation: Mobile financial services such as bKash and Nagad require users to be of legal age under Bangladesh financial regulations. The use of these services provides an additional indirect age signal during our fraud and compliance review process.
• Triggered KYC Reviews: Our compliance systems flag accounts for mandatory KYC review based on risk signals including account age, deposit patterns, and behavioural anomalies. Accounts that fail to pass KYC are suspended pending document submission.

If You Believe a Minor Has Accessed vb89

If you are a parent or guardian and you believe that a person under the age of 18 in your household has accessed vb89, please contact our support team immediately at [email protected] with the subject line "Underage Access Report". We will investigate the account and take appropriate action within 24 hours, including suspension of the account and return of any funds to the payment method on file. We take underage access reports with the utmost seriousness.

Protecting Minors at Home

vb89 recommends that parents and guardians take the following practical steps to prevent minors from accessing gambling websites:

• Keep your vb89 account credentials strictly private and never share your login details with household members, including older teenagers.
• Always log out of your vb89 account fully when you have finished a session, particularly on shared devices.
• Consider using parental control and web filtering software on devices that minors can access. Well-known options include Net Nanny, Qustodio, Circle, and device-level parental controls built into Android and iOS operating systems.
• Speak openly with young people in your household about the risks associated with gambling and why it is restricted to adults only.

8 Support Resources & Contacts

Reaching out for help is a sign of strength, not weakness. If you or someone you care about is struggling with a gambling problem, the following resources and contact options are available. All support communications to vb89 regarding responsible gaming are handled with complete confidentiality by our dedicated welfare team.