vb89 Privacy Policy

1 Data We Collect

When you interact with the vb89 platform — whether by registering an account, placing a bet, making a deposit, or simply browsing our pages — certain personal data is collected. The categories of data we collect depend on how you use our services. Below is a comprehensive breakdown of the types of personal information vb89 may hold about you.

Registration and Account Data

When you create a vb89 account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, email address, mobile phone number, and preferred username and password. This information is required to create and administer your account, verify your identity, and ensure you meet the minimum age requirement of 18 years.

Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) procedures, vb89 may request copies of valid government-issued identity documents such as your National Identity Card (NID), passport, or driving licence. We may also request proof of address documentation (such as a recent utility bill or bank statement) and, where relevant, proof of payment method ownership. This data is collected only when required for verification purposes and is stored securely in accordance with this policy.

Financial and Transaction Data

When you make deposits or request withdrawals, vb89 processes financial transaction data including the payment method used (e.g., bKash, Nagad, Rocket, Upay, or bank account details), transaction amounts in Bangladeshi Taka (৳ BDT), transaction timestamps, and transaction reference numbers. This data is necessary to process your payments, prevent fraud, and maintain accurate account records. vb89 does not store full financial credentials — payment instrument data is handled through tokenised, encrypted payment processors.

Usage and Behavioural Data

vb89 automatically collects technical and behavioural data when you use the platform, including your IP address, device type and operating system, browser type and version, pages visited, game sessions played, bet history, session start and end times, and in-app clickstream data. This data is used to improve platform performance, personalise your experience, and detect unusual activity that may indicate fraud or account compromise.

Communication Data

If you contact vb89 through our support channels — including email to [email protected] or live chat — we retain records of those communications. This includes the content of your messages, the date and time of contact, and any attachments or documents you provide. These records help us resolve your queries efficiently and maintain an audit trail of player interactions.

Summary of Data Categories

2 How We Use Your Data

vb89 uses the personal data we collect for specific, clearly defined purposes. We do not use your data for any purpose that is incompatible with the reason for which it was originally collected. The following table summarises our primary data processing purposes and the legal basis for each.

Marketing Communications: vb89 may send you promotional emails or in-platform notifications about new games, seasonal offers (such as Eid reload bonuses or Pohela Boishakh promotions), and special BPL or IPL cricket betting offers, but only where you have provided your explicit consent to receive such communications. You may withdraw this consent at any time by updating your notification preferences in your account settings or by contacting [email protected].

Automated Decision-Making: vb89 uses automated systems to detect and flag potentially fraudulent activity, to enforce responsible gaming limits, and to identify accounts that may be in breach of our Terms & Conditions. Where an automated process results in a consequential decision affecting your account (such as a temporary restriction), you have the right to request a manual review by our compliance team. Contact [email protected] to exercise this right.

3 Data Sharing & Third Parties

vb89 does not sell, rent, or otherwise commercially disclose your personal data to any third party. However, in order to deliver our services effectively, we work with a number of trusted third-party service providers. Data shared with these providers is limited to what is strictly necessary for them to perform their contracted function and is always subject to appropriate data processing agreements.

Categories of Third-Party Recipients

• Payment Processors: We share necessary financial and identity data with mobile financial service providers (bKash, Nagad, Rocket, Upay) and banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank) for the purpose of processing deposits and withdrawals. These providers operate under their own regulatory frameworks and security standards.
• Identity Verification Providers: vb89 may use specialist third-party KYC and age-verification service providers to verify the authenticity of identity documents submitted by players. These providers are bound by strict data processing agreements and may not use your data for any purpose other than document verification.
• Game Software Providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical identifiers (such as a session token or anonymised player ID) to facilitate game delivery. These providers do not receive your full personal profile.
• Analytics and Performance Providers: vb89 uses analytics platforms to understand platform usage and improve the user experience. Where personal data is involved, it is pseudonymised wherever technically feasible.
• Legal and Regulatory Authorities: vb89 may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required or permitted by applicable law — for example, in response to a lawful court order or as part of an anti-money laundering investigation.

Where vb89 engages a third-party data processor, we ensure that a formal data processing agreement is in place that requires the processor to: (a) process data only on documented instructions from vb89; (b) implement appropriate technical and organisational security measures; (c) not engage sub-processors without prior written authorisation from vb89; and (d) assist vb89 in fulfilling our data subject rights obligations.

4 Cookies & Tracking Technologies

vb89 uses cookies and similar tracking technologies (such as web beacons and local storage objects) to ensure the platform operates correctly, to remember your preferences, and to gather analytical data that helps us improve our services. The following table outlines the cookie categories we use.

Session Cookies vs. Persistent Cookies: Session cookies are temporary and are deleted from your device when you close your browser. Persistent cookies remain on your device for a set period of time and are used to remember your preferences and login state across sessions. You can manage and delete cookies through your browser settings at any time.

Managing Cookies: Most modern web browsers allow you to view, manage, block, or delete cookies through the browser's settings panel. Disabling strictly necessary cookies may prevent the vb89 platform from functioning correctly. Disabling functional or analytics cookies will not prevent you from using the platform, but may reduce the personalisation of your experience.

5 Data Security & Retention

vb89 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following controls:

• Encryption in Transit: All data exchanged between your device and the vb89 platform is encrypted using TLS (Transport Layer Security) with a minimum of 256-bit encryption. Our SSL certificate is maintained and renewed on a rolling basis.
• Encryption at Rest: Personal data stored in vb89 databases is encrypted at rest using industry-standard encryption algorithms. Database access is restricted to authorised personnel only and is logged for audit purposes.
• Access Controls: Internal access to personal data is governed by the principle of least privilege. Staff members can only access the data necessary to perform their specific job function. All internal data access is subject to role-based authentication and multi-factor authentication (MFA) for privileged accounts.
• Security Monitoring: vb89 operates continuous security monitoring systems that detect and alert on anomalous access patterns, potential intrusion attempts, and data exfiltration signals. Our security team reviews alerts on a 24/7 basis.
• Third-Party Security Audits: vb89 conducts periodic third-party security assessments to identify and remediate vulnerabilities in our platform infrastructure. Findings from these assessments are actioned through a structured remediation programme.

Data Retention Periods

vb89 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or for as long as is required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply:

When data reaches the end of its retention period, vb89 will securely delete or anonymise it so that it can no longer be associated with an identifiable individual. Data subject to an ongoing legal hold (for example, data relevant to active litigation or a regulatory investigation) will be retained until the hold is released, regardless of the standard retention period.

6 Your Privacy Rights

As a vb89 player, you hold a number of rights with respect to the personal data we hold about you. vb89 is committed to facilitating the exercise of these rights in a timely, transparent, and accessible manner. To exercise any of the rights described below, contact our data team at [email protected] with the subject line "Data Subject Request" and include your registered account details to help us identify and locate your data efficiently.

7 Minors & Age Verification

Age verification is a critical component of our responsible gaming and data protection framework. vb89 takes the following steps to prevent underage access to our platform and the associated processing of minors' personal data:

• Self-Declaration: All users are required to confirm they are aged 18 or above at the point of registration. Providing a false declaration is a breach of our Terms & Conditions and may result in permanent account closure and forfeiture of any funds held in the account.
• Date of Birth Verification: Date of birth is a mandatory registration field. Our systems automatically flag any account where the declared date of birth indicates the user is under 18 years of age.
• KYC Document Review: Where KYC documents are submitted, our verification team checks that the document holder's age meets the minimum requirement. Accounts where identity documentation reveals the holder to be under 18 will be suspended immediately and the matter handled in accordance with responsible gaming best practices.
• Parental Controls Guidance: If you believe a minor has registered on or accessed the vb89 platform, please contact us immediately at [email protected]. We will investigate the report as a priority and take all necessary steps to close the account and return any deposited funds in line with applicable guidelines.

Any personal data that is found to have been collected from an individual under the age of 18 will be deleted promptly upon identification. vb89 does not intentionally collect any data from minors, and the platform is not designed or marketed toward individuals under the legal gambling age.

18+ Only  —  Play Responsibly

8 Contact & Policy Updates

vb89 is committed to transparency about how we handle your personal data. If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data we hold about you, please contact our data protection team using the details below.

Data Enquiries Contact:

• Email (plain text — not a clickable link): [email protected]
• Subject line: "Privacy Policy Enquiry" or "Data Subject Request"
• Response time: Within 5 business days for acknowledgement; within 30 days for full resolution

Policy Updates: vb89 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform. When material changes are made, we will update the effective date shown at the top of this page. For significant changes, we may also notify registered players via their registered email address or via a notice displayed within their account dashboard.

We encourage all vb89 players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh to read this Privacy Policy carefully and to keep a copy for their records. Your continued use of the vb89 platform following the publication of any updated Privacy Policy constitutes your acknowledgement of the changes and your agreement to be bound by the revised terms.